Reference to this paper should be made as follows: Mamik; Sunarti; Rahayu S. (2015). The Delivery of Service in Forming the Image of the Hospital and Patients Satisfaction to Gain Patients Loyality in Kajuruhan Kepanjen Hospital Malang Regency, Global J. Bus. Soc. Sci. Review, 3 (1): 56 – 64. https://doi.org/10.35609/gjbssr.2015.3.1(8)
Received: December 4, 2014 | Accepted: January 13, 2015