GATR Journal of Finance and Banking Review
Vol. 8 (3) October - December 2023
Issue DOI: 10.35609/jfbr.2023.8.3
Leveraging Customer Service Support to Enhance Brand Value and Corporate Performance: Evidence from the Fintech Industry
Author(s): Vladimir Valerevich Syropyatov , Igor Anatolevich Arenkov, Soman Sajid, Daniyal Haider Mahar
Affiliation: Postgraduate student of St. Petersburg State University, 62 Tchaikovsky Street, 191194, Saint Petersburg, Russia
Doctor of Economics, Professor, Head of the Department of Enterprise Economics and Entrepreneurship of St. Petersburg State University, 62 Tchaikovsky Street, 191194, Saint Petersburg, Russia
Graduate of St. Petersburg School of Economics and Management, marketing expert in IT company, 3 Kantemirovskaya Street, 194100, St. Petersburg, Russia.
Postgraduate of St. Petersburg School of Economics and Management, 3 Kantemirovskaya Street, 194100, St. Petersburg, Russia.
Keywords: Brand value; Brand co-creation; Fintech; Customer service; Performance
Received: October 10, 2023 | Accepted: December 31, 2023
Type of Paper: Empirical | Vol. 8(3) Page: 116 – 124
Reference to this paper should be made as follows: Syropyatov, V.V; Arenkov, I.A; Sajid, S; Mahar, D.H. (2023). Leveraging Customer Service Support to Enhance Brand Value and Corporate Performance: Evidence from the Fintech Industry, J. Fin. Bank. Review, 8(3), 116 – 124. https://doi.org/10.35609/jfbr.2023.8.3(1)
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Factors that influence Personal Financial Management at the Islamic Economics Student Institute Perbanas Jakarta
Author(s): Markonah Markonah, Hedwigis Esti Mediteraniai and Yohanes Ferry Cahaya
Affiliation: Faculty of Economics and Business, Perbanas Institute, Jakarta, Indonesia
Keywords: Financial Literacy, Financial Attitude, Hedonism Lifestyle, Personal Financial Management.
Received: October 13, 2023 | Accepted: December 31, 2023
Type of Paper: Empirical | Vol. 8(3) Page: 125 – 132
Reference to this paper should be made as follows: Markonah, M; Mediteraniai, H.E; Cahaya, Y.F. (2023). Factors that influence Personal Financial Management at the Islamic Economics Student Institute Perbanas Jakarta, J. Fin. Bank. Review, 8(3), 125 – 132. https://doi.org/10.35609/jfbr.2023.8.3(2)
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The Influence of Strategic Maneuverability Practices on The Financial Performance of Bumiputera Contractors
Author(s): Nur Aida Binti Hussin, Salina Daud
Affiliation: Universiti Tenaga Nasional (UNITEN), Malaysia
Keywords: Strategic planning; strategic maneuverability; financial performance; flexible; Bumiputera contractors.
Received: October 16, 2023 | Accepted: December 31, 2023
Type of Paper: Empirical | Vol. 8(3) Page: 133 – 139
Reference to this paper should be made as follows: Hussin, N.A.B; Daud, S. (2023). The Influence of Strategic Maneuverability Practices on The Financial Performance of Bumiputera Contractors, J. Fin. Bank. Review, 8(3), 133 – 139. https://doi.org/10.35609/jfbr.2023.8.3(3)
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