Objective - The human resources (HR) teams in information technology (IT) organizations have begun adopting AI solutions to enhance workforce management, improve communication, and increase productivity, given the emergence of remote and hybrid working models.

Methodology/Technique - These calls for further research into the effects of artificial intelligence (AI) tools on employee performance in IT firms in Malaysia, particularly in the context of remote and hybrid work. Hence, this study aims to examine how AI-based platforms, such as automated performance appraisals, employee engagement tools, and virtual collaboration services, affect work productivity, job satisfaction, and overall morale.

Findings - The independent variables of work-life balance, communication satisfaction, and organizational support are examined via convenience sampling. The three exogenous variables are linked to a single endogenous variable, employee performance. Moreover, the research investigates the limitations and potential of these resources in remote or hybrid settings by assessing their impact on organizational culture, employee relations, and well-being.

Novelty - This empirical work aims to aggregate and analysis empirical information on the risks involved in AI-driven hybrid working environments. The elicited data could be used to develop an AI-driven tool to assist workers and employers in recognizing, assessing, and mitigating risks. Existing legislation should be analyzed to determine how HR technology can reinforce guidelines to safeguard remote workers.

Type of Paper - Empirical

Keywords: Remote and hybrid working, AI tools, Work-life balance, Organizational support, Communication Satisfaction, Employee performance

JEL Classification: M1, M15

URI: https://gatrenterprise.com/GATRJournals/JMMR/vol11.1_1.html

DOI: https://doi.org/10.35609/jmmr.2026.11.1(1)

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