The Influence of Customer Relationship Management (CRM) Indicators on Customer Loyalty of Sharia Based Banking System
Author(s): Adelina Lubis , Ritha Dalimunthe, Yeni Absah, Beby Karina Fawzeea
Affiliation: Faculty of Economic and Business, Universitas Medan Area
Faculty of Economic and Business, Universitas Sumatera Utara
Keywords: Customer Relationship Management, customer loyalty.
DOI
10.35609/jmmr.2020.5.1(8)
Received: January 10, 2020 |
Accepted: March 30, 2020
Type of Paper: Empirical | Vol. 5(1) Page: 84 – 92
Reference to this paper should be made as follows: Lubis, A; Dalimunthe, R; Absah Y; Fawzeea, B.K. 2020. The Influence of Customer Relationship Management (CRM) Indicators on Customer Loyalty of Sharia Based Banking System. J. Mgt. Mkt. Review 5(1) 84 – 92 https://doi.org/10.35609/jmmr.2020.5.1(8)
Relationship Management of Cafe Customers around Universitas Sebelas Maret Surakarta - Indonesia
Author(s): Edi Wibowo , Marjam Desma Rahadhini , Julina
Affiliation: Faculty of Economics, Slamet Riyadi Unversity, Surakarta - Indonesia
Faculty of Economics, Universitas Islam Negeri Sultan Syarif Kasim Riau - Indonesia
Keywords: Customer Relationship Management; Customer Satisfaction; Customer Loyalty.
DOI
10.35609/jmmr.2020.4.1(10)
Received: January 16, 2019 |
Accepted: March 04, 2019
Type of Paper: Empirical | Vol. 4(1) Page: 72 – 78
Reference to this paper should be made as follows: Wibowo.E; Rahadhini, M.D; Julina. 2019. Relationship Management of Cafe Customers around Universitas Sebelas Maret Surakarta - Indonesia, J. Mgt. Mkt. Review 4(1) 72 – 78. https://doi.org/10.35609/jmmr.2019.4.1(10)Received: January 16, 2019 | Accepted: M