Objective - This research is a direct observation of initial queuing, using data that is categorised into two clusters: the number of people queuing at busy hours, and processing times in the same circumstances.

Methodology/Technique - The raw data was converted for use in the Poisson distribution test, as well as the Kolmogorov-Smirnov exponential distribution options. An arena simulation model was also applied to identify the vendor's waiting time and to analyse receiving yard utilization. The average waiting time according to the Poisson distribution, the average serving time per vendor by an exponential distribution, and the number of receiving yards, are all essential factors effecting the utilization of receiving yards.

Findings - The study compares the length of queues, serving times, arrival rate, and time in the system using dual and single receiving yard systems. However, the utilization rate on a two receiving yards system is less than the rate on single receiving yard system. As the aim of this study is to identify the utilization rate of the receiving yard, a single receiving yard operation is more representative of modern hypermarkets, and more efficient in terms of resource efficiency.

Novelty - This study depends fully on the homogeneous operating hours of the retailers' receiving yards, the type of vehicle used by vendors to unload merchandises, procedures on moving the products to the inspections phase, a generalization of the products delivered by the vendors and the size of the modern hypermarkets business itself.

Type of Paper: Empirical.

Keywords: Receiving Yard Utilization; Hypermarket Receiving Yard; Queuing Simulation.

JEL Classification: M1, M10, M19.