Objective - This study aims to explain is carried out to explain the external communication carried out at the Jakarta District Court and explain the community's perspective on the performance of the District Court. The concepts used are external communication and organizational performance.

Methodology/Technique - This research uses a qualitative method with a Case Study approach. The researcher conducted interviews with 3 court officials, 2 court staff and observed the service process and court inquiries carried out. Researchers also conducted interviews with visitors and communication experts.

Finding - The results of this study indicate that organizational communication in the District Court in Jakarta is still ineffective so it provides an overview of the organizational performance and aspects that need to be improved.

Novelty - Improving services through external communication can improve court organizational performance.

Type of Paper - Empirical

Keywords: External Communication; Organizational Performance; Court of Justice; Communications

JEL Classification: D83, L1, L16.

URI: http://gatrenterprise.com/GATRJournals/GJBSSR/vol10.1_4.html

DOI: https://doi.org/10.35609/gjbssr.2022.10.1(4)

Pages 30–37