Objective - Artificial Intelligence (AI) has become a pivotal technology in transforming logistics performance. This paper aims to comprehensively understand how AI-enabled solutions improve efficiency, accuracy, and responsiveness in logistics operations. The study focuses on synthesizing current research to explore AI applications across various logistics domains, such as predictive analytics, autonomous vehicles, and smart warehousing.

Methodology/Technique - A systematic review approach was used to gather and analyze existing literature on AI applications in logistics. The review covered studies published in recent years, highlighting the advancements and impact of AI on logistics processes. The methodology included selecting relevant sources, categorizing AI applications, and assessing their effects on different logistics functions.

Finding - The findings reveal that AI adoption substantially improves logistics operations, including enhanced operational performance, cost reduction, and increased customer satisfaction. Specific AI applications, such as predictive analytics for demand forecasting, autonomous vehicles for transportation, and smart warehousing for inventory management, were identified as key contributors to these improvements. However, challenges such as data privacy concerns and integration complexities were also noted.

Novelty - This study's novelty lies in its comprehensive analysis of AI applications across various logistics domains, offering a holistic view of AI's role in optimizing logistics performance. This paper highlights the benefits of AI adoption and addresses the associated challenges, providing insights into future research directions and practical implications for leveraging AI in logistics.

Type of Paper - Review

Keywords: Artificial Intelligence; Logistics; Performance Improvement; Predictive Analytics; Autonomous Vehicles; Smart Warehousing

JEL Classification: C61, C62, D83.

URI: http://gatrenterprise.com/GATRJournals/GJBSSR/vol12.3_5.html

DOI: https://doi.org/10.35609/gjbssr.2024.12.3(5)

Pages 146–160