Objective - Customer changes in behaviour during the COVID-19 pandemic prompted banks to swiftly adopt digital transformation systems. Banks work towards a digitalisation of the industry by employing information technology in the financial sector.

Methodology – The digital transformation brings opportunities as well as challenges. This study aims to enrich the study of DX, specifically in banking, by profiling future banking from the viewpoint of digital transformation. This study used the review method by consulting 21 articles that were complied with inclusion criteria.

Findings – The findings showed that digital transformation has affected banking in some aspects, including the development of facility and equipment, application design, services and products, security and privacy protection, big data, policy and regulations, innovations, consumer satisfaction, as well as stock returns.

Novelty – Based on this literature research, a future agenda can be prepared, including the drivers for future banking, the workforce profile for future banking, as well as the organization design for future banking.

Type of Paper - Review

Keywords: Future Banking; Digital Transformation; Open Banking; Banking Transformation

JEL Classification: F65, G15, G21

URI: http://gatrenterprise.com/GATRJournals/JFBR/vol7.1_4.html

DOI: https://doi.org/10.35609/jfbr.2022.7.1(4)

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