Global Academy of Training and Research Journal

Share:

HTML |

DOI 10.35609/jmmr.2019.4.3(2)

Reference to this paper should be made as follows: Nosita, F.; Lestari,T. (2019). The Influence of User Generated Content and Purchase Intention on Beauty Products, J. Mgt. Mkt. Review, 4 (3) 171 – 183. https://doi.org/10.35609/jmmr.2019.4.3(2)

Received: June 11, 2019 | Accepted: September 28, 2019

The Influence of User Generated Content and Purchase Intention on Beauty Products
Firda Nosita , Tina Lestari
Department of Management, Sekolah Tinggi Ilmu Ekonomi Pancasetia, Jl. A. Yani KM. 5,5, 70248, Banjarmasin, Indonesia
Department of Accounting, Sekolah Tinggi Ilmu Ekonomi Pancasetia, Jl. A. Yani KM. 5,5, 70248, Banjarmasin, Indonesia Abstract

Objective - The thrive of social media enables everyone to share their purchase and consumption experiences, including beauty product consumption. The study aims to determine whether the attitude towards UGC, perceived credibility and user activity of UGC on YouTube influences the purchase intention toward a beauty product.

Methodology/Technique - Questionnaires were distributed online to 200 people who had watched beauty product review videos on YouTube at least once and who were minimum 18 years old. The data was analyzed using multiple regression.

Finding - The results indicate that attitudes towards UGC content on YouTube and perceived credibility affect purchasing intentions. Whereas user activities does not correlate with purchase intentions on beauty products. UGC content usually provides information and provides tips and tricks about using beauty products. The more attractive the content is, the more people want to see it and the more likely they will be to use the content to fulfill their information needs. Beauty vloggers are considered more credible than producer-generated content. Activities such as searching for, liking, subscribing or commenting does not necessarily indicate purchase intentions. This simply represents people fulfilling their social needs to interact with each other in a social environment.

Novelty – Companies could provide training or facilities for UGC creators in order to create more attractive content. The most important finding of this study is that companies should continually improve the quality of their products, because the credibility of content makers relies on their experience with the products themselves. Marketers should monitor community discussions to find out more about the public interest in their products. In addition, marketers can also identify the shortcomings of their products to better enable them to fix them by reviewing comments on UGC.

Type of Paper - Empirical.

Keywords: User Generated Content (UGC); Beauty Vlogger; Beauty Product; E-WoM; YouTube.

JEL Classification: M31, M37, M39.

URI: http://gatrenterprise.com/GATRJournals/JMMR/vol4.3_2.html

DOI: https://doi.org/10.35609/jmmr.2019.4.3(2)

Pages 171 – 183

Price: USD 25