Relationship Management of Cafe Customers around Universitas Sebelas Maret Surakarta - Indonesia
Author(s): Edi Wibowo , Marjam Desma Rahadhini , Julina
Affiliation: Faculty of Economics, Slamet Riyadi Unversity, Surakarta - Indonesia
Faculty of Economics, Universitas Islam Negeri Sultan Syarif Kasim Riau - Indonesia
Keywords: Customer Relationship Management; Customer Satisfaction; Customer Loyalty.
DOI
10.35609/jmmr.2020.4.1(10)
Received: January 16, 2019 |
Accepted: March 04, 2019
Type of Paper: Empirical | Vol. 4(1) Page: 72 – 78
Reference to this paper should be made as follows: Wibowo.E; Rahadhini, M.D; Julina. 2019. Relationship Management of Cafe Customers around Universitas Sebelas Maret Surakarta - Indonesia, J. Mgt. Mkt. Review 4(1) 72 – 78. https://doi.org/10.35609/jmmr.2019.4.1(10)
New Customer Satisfaction Index for the Japanese Market: From Net Promoter Score to Promoter Score Japan
Author(s): Tatsuya Kimura
Affiliation: Graduate School of Business and Finance, Waseda University, Tokyo 169-8050, Japan
Keywords: Net Promoter Score; customer satisfaction; customer recommendation; response bias; net promoter ratio; extreme response style; midpoint response style
DOI
10.35609/jmmr.2022.7.3(5)
Received: July 15, 2022 |
Accepted: September 30, 2022
Type of Paper: Empirical | Vol. 7(3) Page: 129 – 137
Reference to this paper should be made as follows: Kimura, T. (2022). New Customer Satisfaction Index for the Japanese Market: From Net Promoter Score to Promoter Score Japan, J. Mgt. Mkt. Review, 7(3), 129 – 137. https://doi.org/10.35609/jmmr.2022.7.3(5)