Editing Questions
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Who are your editors?
Our editors are PhD candidates and post-docs from the top research universities in the U.S. They are all native English speakers and must meet rigorous selection standards.
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What's the difference between the Basic and Advanced Editing services?
+Basic Editing is performed by one subject-area expert editor and approved by a managing editor. Any spelling, grammar, punctuation, or word usage errors will be corrected, but your editors will not try to improve the style or flow of your paper as they would an Advanced submission. You will not receive an editing summary, and all Basic submissions are eligible (but not guaranteed) to earn an editing certificate.
Advanced Editing is performed by a subject-area editor and an experienced senior editor and approved by a managing editor. In this process, the first editor will correct spelling, grammar, word usage, and punctuation errors. The second editor will alter sentences that sound awkward or unnatural and may point out portions of the document that are vague or confusing or that need to be rewritten. Advanced Editing also includes a letter from the senior editor, which will address any concerns or comments that the editors may have about your paper. Because our Advanced service is so thorough, we guarantee that all Advanced submissions will receive an editing certificate. In addition, Advanced provides more robust editing support designed for customers seeking a greater degree of assistance with their manuscript.
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What is the Global Academy of Training & Research Editing Certificate?
+Global Academy of Training & Research will provide a certificate confirming that your paper was edited by a native English speaker at GATR and, assuming all of the changes we proposed are incorporated into the manuscript, is ready for journal submission. It will allow journal editors to feel confident that the English language in your paper has been reviewed and verified. This certificate is limited to documents that are deemed the highest quality GATR submissions (documents that require only one round of language editing from GATR before they are publication ready). Not every paper will earn a certificate, but every paper will have the opportunity.
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What is your guarantee?
+Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone.
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How do I collect on your guarantee?
+Please e-mail us the same draft of your paper that you submitted to your journal along with all of your reviewers' comments. We will review your files immediately and contact you with additional advice.
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Do you edit LaTeX documents?
+If you created your manuscript in LaTeX, please save it as a .doc, .docx or .rtf file before you submit it for editing. We will also need you to upload a PDF of your manuscript as a secondary file for your editors' reference.
Translation Questions
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How are GATR translation services different from traditional translators?
Unlike traditional translation companies, we use translators who are working researchers in your area of study. This ensures that they know the jargon of your field in both English and your native language, guaranteeing the most accurate translation possible. GATR also includes a quality review for every translation by one of our experienced managing translators. We feel this additional step is critical to providing the most accurate translation of your important research.
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What language pairs are offered for Translation?
+GATR offers translation services from Arabic, Malay, Spanish, Indonesian and Chinese into English, as well as reverse translation from English into Arabic, Malay, and Chinese.
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How do I communicate with my translator?
+If you have any questions about your translation after you receive your completed paper, you are welcome to contact us and we will assist you.
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What is your guarantee?
+Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone.
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How do I collect on your guarantee?
+Please e-mail us the same draft of your paper that you submitted to your journal along with all of your reviewers' comments. We will review your files immediately and contact you with additional advice.
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Do you edit LaTeX documents?
+If you created your manuscript in LaTeX, please save it as a .doc, .docx or .rtf file before you submit it for editing. We will also need you to upload a PDF of your manuscript as a secondary file for your editors' reference.
Manuscript Formatting Questions
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What does Manuscript Formatting include?
Our managing formatters check each manuscript against your journal's style guide and adjust the citations, references, and layout of the document to the correct conventions. All figures and tables are moved to the correct location in the manuscript, and figure titles and legends are standardized according to your journal's specifications.
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What if my references are in the wrong order? My citations use numbers (e.g., [1]) but the journal's citations use names (e.g., (Author, 2011)). Will you fix this?
+Yes. Manuscript Formatting will reorder your citations and references as needed, convert citations and references to the journal's format, and if necessary, correct content based on information in published databases.
Figure Preparation Questions
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What does Figure Preparation include?
With the GATR Figure Preparation service we provide you with publication ready figure files, set to the correct size, resolution and layout to suit the specific journal you are submitting your research to.
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What language pairs are offered for Translation?
+We are currently able to process the following file types:DOC, DOCX (Microsoft Word)
ODT (OpenOffice Writer)
PPT, PPTX (Microsoft PowerPoint)
ODP (OpenOffice Impress)
XLS, XLSX (Microsoft Excel)
ODT (OpenOffice Calc)
OPJ (Origin)
CDR (CorelDRAW)
AI, AIT (Adobe Illustrator)
PSD, PDD (Adobe Photoshop)
EPS (Various Programs)
File types that are not on this list should be exported as EPS files. We can also advise authors using alternative software on the best procedure to export figures in one of our recommended file types. -
Should I have my tables formatted?
+Journals require that tables be submitted in a text format (usually Microsoft Word) for in-house formatting, which comes standard with our Manuscript Formatting service. If you would like tables formatted and exported as images for use in presentations and posters, we can do this as part of our Figure Preparation service.
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How will you format images, such as photographs and micrographs?
+In order to generate publication-quality figures, images that are included within a figure should also be sent independently in the highest available resolution file. For ethical reasons, we are unable to make changes to brightness, contrast, or color balance, and we will not crop the image.
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How will I review my formatted figures when they are returned in a new file type?
+Many journals require figures to be submitted as EPS files, which may not open with your current software. In addition to the submission-ready file, we will also send PDF versions of your new figures for you to review.
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What do you do in cases where figure files for submission need to be formatted differently than the final figures for publication (after acceptance)?
+We format the figures according to the author instructions for the final publication (assuming that these instructions are available). Figures added or changed after review that need formatting are considered new submissions and must be purchased separately.
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How do I edit my figure after it has been formatted?
+You must have access to the appropriate software to make changes to your figures within their new file type. Therefore, we strongly recommend that you send the final version of your figures to us for formatting. We stand behind the quality of our work, and if a figure does not meet your expectations, we will work with you to correct the issue.
Submission Process Questions
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What does Figure Preparation include?
With the GATR Figure Preparation service we provide you with publication ready figure files, set to the correct size, resolution and layout to suit the specific journal you are submitting your research to.
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What language pairs are offered for Translation?
+We are currently able to process the following file types:DOC, DOCX (Microsoft Word)
ODT (OpenOffice Writer)
PPT, PPTX (Microsoft PowerPoint)
ODP (OpenOffice Impress)
XLS, XLSX (Microsoft Excel)
ODT (OpenOffice Calc)
OPJ (Origin)
CDR (CorelDRAW)
AI, AIT (Adobe Illustrator)
PSD, PDD (Adobe Photoshop)
EPS (Various Programs)
File types that are not on this list should be exported as EPS files. We can also advise authors using alternative software on the best procedure to export figures in one of our recommended file types. -
Should I have my tables formatted?
+Journals require that tables be submitted in a text format (usually Microsoft Word) for in-house formatting, which comes standard with our Manuscript Formatting service. If you would like tables formatted and exported as images for use in presentations and posters, we can do this as part of our Figure Preparation service.
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Is your website safe?
+We use the most up-to-date website security features available. We also require that all of our staff members sign a confidentiality agreement to protect your research.
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How do I get the most accurate word count?
+To calculate the word count, you should open a copy of your manuscript and delete any parts that you do not need us to work on. In a letter to your reviewers, you can take out all of the reviewers' comments. If you submit for editing only or have a translation submission but don't need your references translated, then you can remove the bibliography section. You can also take out any numeric table data. Next, perform a word count on the remaining text using the Word Count feature in Microsoft Word on every file you plan to submit to us and add it all together. This is your final word count. Our support staff can perform a word count for you if you e-mail us your files and ask for confirmation.
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Do you include references and tables in the word count?
+We do not edit references or numeric tables, so they are not included in the word count when calculating your price for editing services. However, word counts for translation submissions should include all text that needs to be translated, which typically does include references and text in tables.
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Are weekends and holidays included in the turnaround time?
+Weekends and holidays are not included in our deadlines. GATR is closed for Malaysian. Holidays, and deadlines are delayed for these days: January 1, Memorial Day, Independence Day, and Labor Day, Thanksgiving, the day after Thanksgiving, Christmas, and the day after Christmas. (For more information about the date of each holiday, e-mail us.) You will see an announcement in your GATR account if there are any upcoming holiday delays.
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What happens if I enter the wrong word count?
+Our staff members will verify each paper's word count before it is assigned to an editor. If we find that your file's word count is over the category you selected, then we will place your submission on hold while we e-mail you for further instructions. Your deadline will be reset to begin at the exact time of your reply. If your paper is shorter than indicated, we will refund the price difference to your GATR account.
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What if I don't want you to work on my entire paper?
+You will need to highlight the sections that you want us to ignore and will be prompted to include some instructions about this when you upload your file through your GATR account. Please keep in mind that we may withhold your editing certificate if you ask us to leave out large portions of your paper.
Prices & Payments Questions
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Do I have to wait for a price quote?
No. At GATR, we set our prices in advance based on the service you choose, your total word count, and how quickly you need your submission returned to you. Our online price calculator will show you the cost of all of our services based on the specifics of your manuscript.
You are not required to submit your manuscript for a price quote, but if your institution requires a pro forma invoice, you can contact us and we would be happy to provide one for you.
You are not required to submit your manuscript for a price quote, but if your institution requires a pro forma invoice, you can contact us and we would be happy to provide one for you.
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How do I pay by wire transfer?
+Please select purchase order as your payment method when you submit your manuscript. The invoice that will be available for you to download from your account dashboard will contain all of the banking information you will need to send us your payment. Purchase order payments are due within 30 days of your order.
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Which currencies and credit/debit cards do you accept?
+We currently accept the following currencies and credit/debit cards:CNY: MasterCard, Visa
EUR: MasterCard, Visa
USD: American Express, Discover, JCB, MasterCard, Visa
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What information will appear on my invoice?
+In addition to the services purchased, your invoice will contain the billing address you enter when you submit your order, the order date, your manuscript name, and receipt code. Our support team can customize your invoice for you if you need to add any additional information.
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Do you provide invoices in my local currency?
+Invoices display the final price in USD by default, but our support team can update your invoice with any currency you prefer.
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Do you provide signed invoices or vendor forms?
+Our billing department would be happy to provide you with any signatures or paperwork that you need to process your payment. Please e-mail our support team with your requirements and we will assist you.
GATR English Language Editing Services is a service from GATR, the international scientific, technical, medical, and scholarly publishing business of GATR, with strengths in every major academic and professional field and partnerships with many of the world's leading societies.
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